On the webcast browser window, right click on the video player, and then click on "About". You must have a Windows Media Player version 7 or higher. Click here and install the latest version.
Check the volume level on the Media Player in the webcast window:
Move the volume slider to the left to lower the volume and to the right to increase the volume. Click on the icon of a speaker to mute the sound. Click on this same icon again to return sound to normal.
Check the computer's volume level:
Typically this can be found by clicking the "Start" button, following the menus to All Programs | Accessories | Entertainment | Volume Control. Be certain that the left most control and the one labeled "Wave" are set 50% to 100% of the way up and that the "mute" checkboxes are not checked.
Check your speaker volume level:
The method for doing this will vary between speakers. Typically the speakers have a power switch and/or volume knob. Make sure the speakers are on and that the volume is not too low. Also make sure that your speakers are plugged in and properly connected to the computer.
If screen resolution is set to 800 x 600 the player may be too big to display on the screen. To resolve this problem, change your screen resolution to 1024 x 768:
If you are still having trouble viewing a webcast, you may want to try one or all of the following steps.